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Terms & Conditions

Last updated: 30th September 2025

 

Welcome to Love Through The Letterbox. These Terms and Conditions govern your use of our website www.pet-treat-boxes.com and the purchase of our personalised pet treat boxes.

 

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our site or services.

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1. Overview

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2. Products & Orders

Personalised Products

Our treat boxes are made to order and often personalised based on information you provide (e.g. your pet’s name, dietary needs, or preferences). Please ensure all details are correct at checkout — we cannot accept returns or issue refunds for errors made during ordering.

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Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, suspected fraud, errors in product information or pricing.

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3. Pricing & Payments

All prices are listed in GBP (£) and include VAT where applicable.

 

We accept payment via secure third-party providers (e.g., Stripe, PayPal). We do not store your payment information.

 

Prices and availability are subject to change without notice.

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4. Shipping

We currently ship within the UK using Royal Mail 2nd Class, Tracked 48, and Tracked 24 services. Full details can be found in our Shipping Policy (link to your Shipping Policy).

 

Shipping times are estimates and not guaranteed.

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5. Returns & Refunds

Due to the personalised and perishable nature of our products, returns are generally not accepted. Refunds are considered on a case-by-case basis for damaged, incorrect, or missing items.

 

See our Returns & Refunds Policy for full details.

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6. Intellectual Property

All content on this website — including text, graphics, logos, product images, and designs — is the property of [Your Business Name] and is protected by copyright and intellectual property laws.

 

You may not use, reproduce, or distribute any part of this website without our written permission.

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7. User Conduct

You agree not to:

  • Use the website for any unlawful or harmful purpose

  • Submit false or misleading information when placing an order

  • Attempt to gain unauthorised access to our systems

  • Disrupt or interfere with the security of the website or services

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8. Limitation of Liability

To the fullest extent permitted by law, [Your Business Name] will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

 

We make no guarantees that our treats are suitable for all pets — please supervise your pet and read ingredient lists carefully.

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9. Allergies & Health Disclaimer

While we do our best to cater to dietary preferences and restrictions, our treats are made in an environment that may handle common allergens (e.g., peanuts, wheat, dairy).

 

It is your responsibility to ensure the treats are suitable for your pet. If in doubt, consult with your vet before feeding.

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10. External Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of any external sites.

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11. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated date.

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12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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13. Contact Us

If you have any questions about these Terms & Conditions, you can contact us:

 

📧 lovethroughtheletterbox@aol.com

📍24 Fylde Close, Barnsley S71 2SN

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