Privacy Policy

Last updated: 30th September 2025

At Love Through The Letterbox we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pet-treat-boxes.com, place an order for personalised pet treat boxes, or otherwise interact with us.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to fulfil your orders, personalise your boxes, and improve your experience.

Personal Information:

Full name
Email address
Delivery address
Phone number (if provided)
Payment details (processed securely by third-party payment processors)
Order history and preferences
Your pet’s name, breed, birthday, dietary needs, or preferences (if provided)

Automatically Collected Information:

When you visit our site, we may automatically collect:

IP address
Browser type
Device information
Cookies and usage data

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Personalise your pet treat boxes
Communicate with you (e.g., order updates, newsletters, promotions)
Improve our website and services
Respond to your queries or requests
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only when necessary:

Payment processors (e.g., Stripe, PayPal)
Shipping partners to deliver your order
Email marketing services (e.g., Mailchimp) if you opt in to our newsletter
Analytics providers to improve our services

These third parties are required to protect your data and only use it for the intended purpose.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You can manage your cookie preferences through your browser settings.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and for legitimate legal or business purposes (e.g., accounting, tax reporting).

6. Your Rights

Depending on your location, you may have the following rights:

Access to your personal data
Correction of inaccurate data
Deletion of your data
Objection to processing
Data portability

To exercise your rights, contact us at lovethroughtheletterbox@aol.com

7. Security

We implement appropriate technical and organisational security measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

📧 Lovethroughtheletterbox@aol.com

📍24 Fylde Close, Barnsley, S71 2SN